Does DOGE Care?

      From some television station in Cleveland:

AVON LAKE, Ohio — An Avon Lake couple tried to change their address but faced issues after dealing with the Social Security Administration (SSA) systems for hours.

Gloria and Walton Britton moved to Avon Lake last month and began changing their address so that credit cards and other bills, including social security, were sent to the right location. They spent days on the phone trying to reach someone to make the address change, but nobody ever answered.

"Hurt, frustrated, disrespected," Gloria said. 

She tried to reach someone at the Social Security administration’s office but said it was impossible.

"I gave up one day after three hours of sitting on hold and didn't even get a call back option," Gloria explained.

The couple even tried to log in through the SSA’s website but could not reach the page where they could change their address or set up an appointment. …

DOGE Coming To SSA

      From Semafor:

… The Social Security Administration is an upcoming focus of the Department of Government Efficiency, a source with knowledge of its work told Semafor, and one person involved in DOGE is currently preparing to work with the agency that provides benefits to the elderly and disabled. … 

DOGE’s basic plan, already in progress at certain agencies, includes asking government managers to help create a plan for workforce reductions, reorganization of divisions — and, if necessary, shutdown of certain areas, one of the three people said.

The shutdown targets are likely to include regional offices seen by DOGE as archaic and wasteful, as well as the sale or other elimination of some properties the government owns. …

Delay On Delay

      From WFTV in Orlando:

Sarah Grimes and her husband waited more than five years for Social Security disability payments and when they didn’t come, he took his own life. She blames the government. …

Social Security always wanted more documents and never approved his benefits while he was alive.

After his death, she appealed to federal court to get his benefits and last November a judge ruled she would get his Social Security benefits. …

When WFTV last spoke with Grimes, the government was trying to figure out what she is owed from December 2020 to February 2024, but now in 2025, Grimes told Eyewitness News that the SSA has told her she will have to wait longer for her money because they are backlogged, and her case is complicated.

It’s been so long that she said she will not be able to pay her rent next month. That could mean losing her apartment and ending up living in her car. …

Americans Support Maintaining Social Security Even If It Means Increased Taxes And Oppose Cutting Benefits

     From a report on opinion polling performed by Greenwald Research for the National Academy of Social Insurance (NASI):

... This survey’s primary finding is that Americans overwhelmingly want to see Social Security’s financing gap closed by bringing in more revenues—and are willing to contribute more to strengthen the program’s finances. When asked which statement comes closest to their view, 85 percent of respondents selected either that we should ensure benefits are not reduced, or that we should increase benefits, even if it means raising taxes on some or all Americans. Only 15 percent of respondents selected the response that we shouldn’t raise taxes on any American even if it means benefits are reduced. This broad preference for raising revenues versus reducing benefits cuts across political, income, education, and generational lines; among Republicans, more than 3 in 4 prefer increasing revenues to benefit reductions, with more than 9 in 10 Democrats and more than 8 in 10 Independents sharing this preference.

Of all the policies tested, respondents most strongly preferred lifting the payroll tax cap. Respondents also strongly supported increasing the payroll tax rate from 6.2 percent to 7.2 percent for both employers and employees, to ensure solvency and maintain current benefits. Changes that would result in lower benefits, such as raising the retirement age or adopting cost-of-living adjustments, had little support. ...

Trump Administration Won’t Abide By Union Contracts On Telework; AFGE Plans To Fight Back

      From Federal News Network:

A memo Monday, signed by OPM Acting Director Charles Ezell, directed agencies not to implement any provisions of collective bargaining agreements that “purport to restrict the agency’s right to determine overall levels of telework.”

The memo also called any telework provisions in union contracts that limit an agency’s ability to set telework policy “likely unlawful and unenforceable,” and stated that setting telework eligibility is a “management right.”

“Provisions of collective bargaining agreements that conflict with management rights are unlawful and cannot be enforced,” the memo states. …

“Union contracts are enforceable by law, and the president does not have the authority to make unilateral changes to those agreements,” AFGE National President Everett Kelley said in a statement. “AFGE will not let the lawless actions of this administration or any agency go unchallenged, and we will use every option available to us to defend our contracts and support the hardworking civil servants who serve our country with honor and distinction.” …

Gender Changes No Longer Accepted

      From Emergency Message 25014 issued last Friday:

A. Purpose
This emergency message (EM) provides guidance regarding changes to sex data on the NUMIDENT. Effective immediately, we can no longer process changes to the sex field on the NUMIDENT. 

B. Background
An individual’s sex data is male (M) or female (F). In accordance with the recent Presidential Actions under Executive Order, Defending Women from Gender Ideology Extremism and Restoring Biological Truth to The Federal Government, sex field data changes on the NUMIDENT (e.g., M to F or F to M) must not be accepted or processed. …

Borges Named Chief Data Officer

     From ExecutiveGov:

Chuck Borges, a retired U.S. Navy Commander, shared on LinkedIn Tuesday that he has been appointed as chief data officer at the Social Security Administration.

The executive was most recently with the Centers for Disease Control and Prevention, where he served as business owner of the 1CDC Data Platform, senior advisor for business analytics and acting head of the technology implementation office.

Borges was a White House presidential innovation fellow, where he oversaw the development of a strategic direction and updated implementation plan for the public health data modernization efforts of the CDC. He also worked with the White House data team. Borges currently serves as a board member at the Presidential Innovation Fellows Foundation. ...

Info On Frank Bisignano

     From a longish piece in Fortune on Frank Bisignano:

... [Bisignano] rebuilt Citigroup’s decimated back-office operations from the ashes of 9/11, repaired Washington Mutual’s stricken subprime book after the 2007 housing meltdown as Jamie Dimon’s fixer at JPMorgan Chase, and transformed a lumbering warhorse that was one of the worst investments KKR ever made into a potent money spinner that he merged into Fiserv, then drove the combo to reign as America’s largest non-bank handler of credit card payments to retailers, restaurants and other merchants, ferrying $2.5 trillion in payments per day. ...

Bisignano built his career bulldozing forward to mend the most basic but unsexiest of businesses. The Brooklyn-born Bisignano’s father labored as a career customs agent. His mom was a 105-pound dynamo who began as a bookkeeper at a stevedoring outfit and rose to run the whole waterfront operation. Bisignano went to Baker College, a liberal arts school in Kansas, where he majored in business and won trophies as a nationally ranked bowler. [The bowling team at Baker College isn't exactly the same as the fencing team at Yale. How did an Italian-American kid from New York City end up at a small college in Kansas anyway? By the way, note that there is no mention of an M.B.A. which is surprising for someone with Bisignano's work history.] In 1994, Jamie Dimon hired Bisignano at Travelers to run operations at Smith Barney. Bisignano unwound leading a zany softball team of Italian Americans who dubbed themselves “the Paisanos” and sported floppy hats like pizza makers on the diamond. ...

Bisignano contracted throat cancer [sometime after 9/11], a condition he likely ascribes to the toxic soot of 9/11 [He was working in the area at the time]. Every morning, he’d undergo radiation in the New York area, and right afterward head to the airport to fly cross-country for a day of work on the West Coast. Then he’d jet back overnight and take radiation again in the morning. Bisignano survived surgery, and his trademark gravelly voice is a legacy of that illness. ...

Bisignano created probably the most sumptuous corporate hub in Manhattan by purchasing and totally renovating 1 Broadway, a Queen Anne–style architectural marvel dating from 1745 that overlooks Bowling Green and the New York Harbor. ...

    Read the whole thing. There's the inevitable assumption that someone with a successful business background will "turn around" Social Security, which causes my eyes to roll, but also a good deal of useful information about the man.