Taking A Hard Line On Ending Paper Checks

      From Emergency Message EM-25040 released yesterday:

… Effective immediately, the agency will comply with the relevant legal authorities in initial claims by removing references to an option to receive a paper check and directing people who insist on a paper check to apply to Treasury for a waiver.

In compliance with the law and enforced by the recently released EO, the following changes supersede current instructions in GN 02402.001and GN 02402.005 and are effective as of the date of this publication.

1. Updates to GN 02402.001

a. Section C bullet 4 is no longer applicable and has been removed. Effective immediately, technicians should no longer offer a temporary paper check option while waiting for Treasury contact regarding enrollment in electronic funds transfer (EFT) .
b. Section C bullet 5 should read:

“As of March 1, 2013, Title II beneficiaries and Title XVI recipients must select a form of electronic payment or if they allege a qualifying exemption, then apply for a waiver. Treasury is responsible for reviewing the request and making a determination. Instruct the individual to contact the U.S. Treasury Electronic Payment Solution Center at 1-800-967-5042. Currently, SSA cannot accept a waiver application or approve a waiver request. Treasury will contact the individuals directly once they make a determination.”

c. Additionally, field offices are no longer required to maintain a list of financial institutions in their servicing area. …

      This will be much harder to implement than it sounds.

Can We Trust Social Security’s Numbers?

From USA Today:

… Over the last several weeks, the agency has stopped making public 34 real-time performance metrics about things like how long they will have to wait to reach a live person on the phone, and how long applications for new senior benefits or social security benefits take to be approved. The metrics have been used for years to show how time-consuming it can be to reach a live person at certain locations or through the national 1-800 number, and as an accountability measure for the agency.

Instead the webpage now emphasizes how quickly problems can be resolved online, and says the "average speed of answer," which excludes callback wait time, is 19.2 minutes.

USA TODAY reporters called Social Security's 1-800 line multiple times over several days and found the wait times to be consistently over an hour. Multiple times they did not reach a live person before the line disconnected with no warning. …

Concerned that the information now available on the website didn't match what her staff was hearing from constituents, Massachusetts Sen. Elizabeth Warren's staff began conducting its own test of the 1-800 number, making hourly phone calls from June 12 through June 20. 

In a letter Warren sent to Bisignano late on June 25, she called the results of her office survey "deeply troubling." Compared to the number available online, wait times averaged nearly an hour and 45 minutes and often exceeded three hours.

Data from the office survey showed that in 50 calls, more than 50% were never answered by a human. The majority ended when the caller was placed on hold and then the call dropped.

Of calls that were answered, 32% had wait times exceeding two hours. The average wait time was 102 minutes. …

  Jen Burdick, supervising attorney at Community Legal Services of Philadelphia, said they haven't seen a reduction in call times.

"Social Security attorneys and paralegals from our office call SSA dozens of times every day. We are uniformly finding that we can't get placed into the queue, either because of system outages, phone disconnects, or AI chatbot issues.  When we do get put into the queue, wait times seem to be up from last year ‒ sometimes more than an hour.  …

     I’m fully expecting no further Congressional hearings on Social Security in this Congress but Commissioner Bisignano could still be subpoenaed to testify about this issue before a Social Security Subcommittee controlled by Democrats in 2027 even if he’s no longer Commissioner. 

Widespread Resurrections Reported But They’re Now Economic Zombies Instead

       From the New York Times:

The Trump administration has backed away from a maneuver in which it sought to classify thousands of living immigrants as dead in a critical Social Security database, part of a strategy to pressure them to self-deport.

In April, the Social Security Administration placed roughly 6,300 migrants whose legal status had been revoked on its “death master file,” a vital data set that gets distributed to banks, lenders and other financial institutions. …

[N]ow the Social Security Administration has reversed course, taking them off the list in a process known internally as being “resurrected,” according to S.S.A. and White House officials.

Instead, the Social Security numbers of the 6,300 migrants are being flagged as “unverified” in a system typically used by financial institutions to check the numbers. The website generates that response when a person’s Social Security number, name or date of birth do not match the agency’s records. That classification is typically used when a Social Security number may be fraudulent, erroneous or mistakenly associated with someone. …

The new approach was spearheaded by Frank Bisignano, the new commissioner of the agency who took over in May, according to an administration official. It comes after the initial decision to put migrants on the death list generated enormous controversy within the agency. At one meeting shortly after the decision was made, senior level S.S.A. officials had voiced widespread “policy, legal and data integrity” concerns about the approach, according to an email summarizing the meeting viewed by The New York Times. …

Social Security To End Enumeration At Birth?

      Whitney Wimbish has written a piece for The American Prospect predicting that the Social Security Administration will end enumeration at birth, the current process that almost automatically assigns a Social Security number to every child born in the U.S. Instead, parents would have to go through some application process. The point would be to prevent assigning Social Security numbers to the children of  non-citizens. 

     This could happen but there are obvious obstacles. Social Security isn’t remotely ready for the workload. Parents would be frustrated by the process. It’s all unconstitutional anyway. The 14th Amendment clearly says that virtually all children born in the U.S. are U.S. citizens. 

     The Supreme Court has said the courts can’t issue nationwide injunctions. Great. There are thousands of Social Security attorneys around the country ready to adjudicate this in every district in the country for the Equal Access to Justice Act fees. Easy money. By the time this issue is finally before the Supreme Court, the Trump Administration will wish it had been dealing with a nationwide injunction.

Sounds Sinister

 

    NPR is reporting that the Trump Administration is combining data from several agencies, including the Social Security Administration, to create a searchable database of U.S. citizens, something which has not been done heretofore. One expert described it as a “hair on fire” moment. The immediate purpose of the database is to verify citizenship for voter registration but I’d say there’s zero chance it would stop there. Apparently, there’s been no effort to comply with government privacy rules requiring notices about the creation of new databases and data exchanges.

Another New CIO

Moghaddassi

      From Fedscoop:

The Social Security Administration has moved on to its third chief information officer of the Trump administration, tapping yet another individual with Department of Government Efficiency affiliations. 

According to an update to CIO.gov, a federal page that features IT leaders in the government, Aram Moghaddassi has taken over as SSA’s top IT official after previously working at the agency in a different role. Moghaddassi, who has also worked at the Labor Department, was at one point given access to IT systems at United States Citizenship and Immigration Services, FedScoop previously reported. 

Per his LinkedIn profile, Moghaddassi previously worked for two Elon Musk-owned companies: the social media platform X and Neuralink.

Moghaddassi is at least the third DOGE associate to be named CIO at SSA since President Donald Trump took office in January. Mike Russo, a former CIO at Oracle and the payments processing company Shift4, was installed in the position in early February, an agency spokesperson told FedScoop.  …

Employee Fraud In Georgia

       From WDUN in Gainesville, GA:

A former Social Security Administration (SSA) employee from Winder pled guilty to theft of government property and aggravated identity theft. 

According to U.S. Attorney for the Northern District of Georgia Theodore S. Hertzberg, 47-year-old Christina Daniels used her position at the SSA office in Norcross to change the direct deposit information for approximately 28 beneficiaries.  …

The crimes allegedly happened between January 2023 to May 2024. As a customer service representative, Daniels allegedly stole more than $110,000. …

Man Bites Dog Story

      From NBC Miami:

A security guard accused of attacking an elderly man at a Social Security office in Miami-Dade was arrested on Monday, police said.

Peter Vegliante was charged with aggravated battery with a deadly weapon and battery of a person 65 or older.

According to police, the 44-year-old Vegliante works for BTI Security, which is a contractor that provides services at federal buildings. …

Police said that surveillance video captured the moment when Vegliante placed the 86-year-old man in a headlock and then forced him to the ground.

The elderly man suffered injuries and it's not clear what sparked the incident.

“Big Balls” Looked “Nervous, Almost Embarrassed”

“Big Balls”

      From Wired:

… “Edward [“Big Balls”] Coristine joined the Social Security Administration this week as a special government employee,” Stephen McGraw, an SSA spokesperson, tells WIRED. “His work will be focused on improving the functionality of the Social Security website and advancing our mission of delivering more efficient service to the American people.” …

Multiple sources at the SSA tell WIRED that Coristine has appeared in person to work on-site at the agency’s Woodlawn, Maryland headquarters. One SSA employee says they saw Coristine with DOGE engineer Aram Moghaddassi, a current X and former Neuralink employee deployed at the agency. The pair was spotted at the SSA cafeteria as recently as Monday, although it’s unclear what day this week Coristine’s employment officially began. “Coristine looked nervous, almost embarrassed,” the SSA source says. “Aram was on the phone with someone … then said ‘Yes I’m with him right now,’ gesturing to Big Balls.’” …

"Big Balls" Now A Social Security Employee

     There have been reports that Edward "Big Balls" Coristine, who had been employed by DOGE, had left employment with the federal government. Those reports turned out to be false. He only left DOGE. He's now a "special government employee" with Social Security. 

    It must be purely coincidental that this was announced the day after the Ways and Means Committee hearing with Commissioner Bisignano. 

Not Social Security But Still Interesting

      From NPR:

A former employee of the Department of Government Efficiency says that he found that the federal waste, fraud and abuse that his agency was supposed to uncover were "relatively nonexistent" during his short time embedded within the Department of Veterans Affairs.

"I personally was pretty surprised, actually, at how efficient the government was," Sahil Lavingia told NPR's Juana Summers. …

"Elon [Musk] was pretty clear about how he wanted DOGE to be maximally transparent," Lavingia said. "That's something he said a lot in private. And publicly. And so I thought, OK, cool, I'll take him at his word. I will be transparent."

Shortly after the interview was published online, Lavingia got an email. Just 55 days into his work at DOGE, his access had been revoked.

From The Commissioner's Written Testimony

     From Commissioner Bisignano's written testimony before the House Ways and Means Committee:

 

Some Questions For The Commissioner

     Frank Bisignano's hearing before two subcommittees of the House Ways and Means Committee is Wednesday at 2:00. Here are some questions I'd like to hear answered:

• What has surprised you about Social Security since becoming Commissioner?
• Your agency has recently stopped posting processing time information. Why? 
• There are reports that you ordered Payment Center employees to stop all regular work in order to complete the WEP/GPO workload by the end of this month -- which happens to nearly coincide with the date of this hearing. Is that accurate? If so, why should the people with WEP/GPO cases take precedence over those of people who have been waiting years to receive any money from Social Security? 
• Is it true that Social Security is making widespread use of overtime to do the work of employees who have been induced to leave the agency since Inauguration Day? Why pay time and a half for work when it could have been done for regular pay by those employees who have since departed?
• There has been talk of a goal to get Social Security down to 50,000 employees. Is that a current goal?
• When would you anticipate resuming hiring new employees on a regular basis to replace departing employees?
• Could you provide us with data comparing employee productivity for in office work versus remote work? 
• How much of your time is spent working in Woodlawn or Washington as opposed to working from home or from the special office set up for you in New York?
• Does Palantir now have access to any Social Security data? If so, have they been allowed to copy the data to other government computers or their own computers? 
• Could you provide us with Full Time Equivalent (FTE) numbers for the Social Security Administration for each month since the beginning of calendar year 2024? 
• What is Lee Dudek's employment status at the moment? 
• Social Security will turn 90 years old in August. Is that an occasion to celebrate? 

Brilliant Management

      Let me see if I have this right. The Trump Administration induces thousands of Social Security employees to resign their jobs. Their only replacement, if there is one, is reassigned employees who are untrained on their new jobs and who are almost worse than useless for now because of the mistakes they make. The only solution, other than pointless exhortations to work harder, is to give the remaining employees lots of overtime. So, you pay employees 150% of their regular wages to do the work, or some of it, instead of paying the employees you got rid of 100% of their regular wages to do the same work.

     I’m glad we’ve got great managers running Social Security like a business.

The Problem Doesn’t Go Away If You Stop Talking About It

      From the Washington Post:

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have used to track the agency’s struggling customer service programs.
 

The agency removed a menu of live phone and claims data from its website earlier this month, according to Internet Archive records. It put up a new page this week that offers a far more limited view of the agency’s customer service performance. 


The website also now urges customers to use an online portal for services rather than calling the main phone line or visiting a field office — two options that many disabled and elderly people with limited mobility or computer skills rely on for help. The agency had previously considered cutting phone services and then scrapped those plans amid an uproar. …

Ways And Means Committee Schedules Hearing With Commissioner

      The House Ways and Means Committee has scheduled a hearing with Commissioner Frank Bisignano for 2:00 on June 25th. This will not be a full Committee hearing. It’s a joint hearing between the Social Security and Work and Welfare Subcommittees. The Work and Welfare Subcommittee has jurisdiction over SSI.

Retirement Trust Fund Depletion Date Advanced By Three Calendar Quarters

    From the report by Social Security's Trustees on the state of the trust funds:

• ... The Old-Age and Survivors Insurance (OASI) Trust Fund will be able to pay 100 percent of total scheduled benefits until 2033, unchanged from last year’s report. At that time, the fund’s reserves will become depleted and continuing program income will be sufficient to pay 77 percent of total scheduled benefits.
• The Disability Insurance (DI) Trust Fund is projected to be able to pay 100 percent of total scheduled benefits through at least 2099, the last year of this report’s projection period. Last year’s report projected that the DI Trust Fund would be able to pay scheduled benefits through at least 2098, the last year of that report’s projection period.
• If the OASI Trust Fund and the DI Trust Fund projections were combined, the resulting projected fund (designated OASDI) would be able to pay 100 percent of total scheduled benefits until 2034, one year earlier than reported last year. At that time, the projected fund’s reserves would become depleted, and continuing total fund income would be sufficient to pay 81 percent of scheduled benefits. (The two funds could not actually be combined unless there were a change in the law, but the combined projection of the two funds is frequently used to indicate the overall status of the Social Security program.)
• Although the OASI Trust Fund depletion year remains the same, both the OASI and OASDI depletion dates advanced by about 3 calendar quarters, relative to last year’s projection. ...

    The change in the depletion date is because of the effects of the WEP/GPO repeal. 

Social Security To Turn 90 On August 14

     In less than two months Social Security will celebrate its 90th birthday. When it celebrated its 80th birthday in 2015 there was a ceremony at Social Security headquarters. I wonder what will be done this year? Anything? Does Commissioner Bisignano regard the 90th birthday as an event to be celebrated?

Yawn

      It seems quieter at Social Security since Frank Bisignano was confirmed as Commissioner. I don’t know if it’s a good thing but I have less to write about.

Big NYT Article On DOGE, Dudek And Social Security

      From the New York Times:

Elon Musk stood before a giant American flag at a Wisconsin political rally in March and rolled out an eye-popping allegation of rampant fraud at the Social Security Administration. Scammers, he said, were making 40 percent of all calls to the agency’s customer service line.

Social Security employees knew the billionaire’s claim had no basis in fact. After journalists followed up, staff members began drafting a response correcting the record.

That’s when Leland Dudek — plucked from a midlevel job only six weeks earlier to run Social Security because of his willingness to cooperate with Mr. Musk’s Department of Government Efficiency — got an angry call from the White House, according to several people familiar with the exchange.

“The number is 40 percent,” insisted Katie Miller, a top administration aide who was working closely with Mr. Musk, according to one of the people familiar with the April 1 call. President Trump believed Mr. Musk, she said. “Do not contradict the president.” 

Throughout the early months of this Trump presidency, Mr. Musk and his allies systematically built a false narrative of widespread fraud at the Social Security Administration based on misinterpreted data, using their claims to justify an aggressive effort to gain access to personal information on millions of Americans, a New York Times investigation has found. …

Mr. Dudek was recently placed on administrative leave … 

Mr. Dudek, 48, has told associates that while he did his best to fend off deeper cuts, he harbors deep misgivings about the effect of DOGE’s oversight, according to several people familiar with the conversations. … 

On Feb. 27, a DOGE engineer told Mr. Dudek in an email that the administration had identified roughly three dozen federal contracts in Maine as “nonessential,” including the two from Social Security. 

“We should cancel them,” wrote the engineer, Ethan Shaotran, 23, who declined to comment when reached by The Times. … 

Mr. Dudek faced another crisis on March 20, when a federal judge issued an order prohibiting Mr. Musk’s team from entering Social Security databases that contained personally identifying information. … 

On the night of the ruling, two DOGE leaders told Mr. Dudek that the agency should continue allowing access to the data despite the judge’s order, with one arguing that the order was so ambiguous that it could block all Social Security employees, not just members of DOGE, from gaining access, according to a person familiar with events. …

     One question I have after reading this is whether Dudek talked with the Times. I’ll guess he did.