Does DOGE Care?

      From some television station in Cleveland:

AVON LAKE, Ohio — An Avon Lake couple tried to change their address but faced issues after dealing with the Social Security Administration (SSA) systems for hours.

Gloria and Walton Britton moved to Avon Lake last month and began changing their address so that credit cards and other bills, including social security, were sent to the right location. They spent days on the phone trying to reach someone to make the address change, but nobody ever answered.

"Hurt, frustrated, disrespected," Gloria said. 

She tried to reach someone at the Social Security administration’s office but said it was impossible.

"I gave up one day after three hours of sitting on hold and didn't even get a call back option," Gloria explained.

The couple even tried to log in through the SSA’s website but could not reach the page where they could change their address or set up an appointment. …

DOGE Coming To SSA

      From Semafor:

… The Social Security Administration is an upcoming focus of the Department of Government Efficiency, a source with knowledge of its work told Semafor, and one person involved in DOGE is currently preparing to work with the agency that provides benefits to the elderly and disabled. … 

DOGE’s basic plan, already in progress at certain agencies, includes asking government managers to help create a plan for workforce reductions, reorganization of divisions — and, if necessary, shutdown of certain areas, one of the three people said.

The shutdown targets are likely to include regional offices seen by DOGE as archaic and wasteful, as well as the sale or other elimination of some properties the government owns. …

Delay On Delay

      From WFTV in Orlando:

Sarah Grimes and her husband waited more than five years for Social Security disability payments and when they didn’t come, he took his own life. She blames the government. …

Social Security always wanted more documents and never approved his benefits while he was alive.

After his death, she appealed to federal court to get his benefits and last November a judge ruled she would get his Social Security benefits. …

When WFTV last spoke with Grimes, the government was trying to figure out what she is owed from December 2020 to February 2024, but now in 2025, Grimes told Eyewitness News that the SSA has told her she will have to wait longer for her money because they are backlogged, and her case is complicated.

It’s been so long that she said she will not be able to pay her rent next month. That could mean losing her apartment and ending up living in her car. …

Americans Support Maintaining Social Security Even If It Means Increased Taxes And Oppose Cutting Benefits

     From a report on opinion polling performed by Greenwald Research for the National Academy of Social Insurance (NASI):

... This survey’s primary finding is that Americans overwhelmingly want to see Social Security’s financing gap closed by bringing in more revenues—and are willing to contribute more to strengthen the program’s finances. When asked which statement comes closest to their view, 85 percent of respondents selected either that we should ensure benefits are not reduced, or that we should increase benefits, even if it means raising taxes on some or all Americans. Only 15 percent of respondents selected the response that we shouldn’t raise taxes on any American even if it means benefits are reduced. This broad preference for raising revenues versus reducing benefits cuts across political, income, education, and generational lines; among Republicans, more than 3 in 4 prefer increasing revenues to benefit reductions, with more than 9 in 10 Democrats and more than 8 in 10 Independents sharing this preference.

Of all the policies tested, respondents most strongly preferred lifting the payroll tax cap. Respondents also strongly supported increasing the payroll tax rate from 6.2 percent to 7.2 percent for both employers and employees, to ensure solvency and maintain current benefits. Changes that would result in lower benefits, such as raising the retirement age or adopting cost-of-living adjustments, had little support. ...

Trump Administration Won’t Abide By Union Contracts On Telework; AFGE Plans To Fight Back

      From Federal News Network:

A memo Monday, signed by OPM Acting Director Charles Ezell, directed agencies not to implement any provisions of collective bargaining agreements that “purport to restrict the agency’s right to determine overall levels of telework.”

The memo also called any telework provisions in union contracts that limit an agency’s ability to set telework policy “likely unlawful and unenforceable,” and stated that setting telework eligibility is a “management right.”

“Provisions of collective bargaining agreements that conflict with management rights are unlawful and cannot be enforced,” the memo states. …

“Union contracts are enforceable by law, and the president does not have the authority to make unilateral changes to those agreements,” AFGE National President Everett Kelley said in a statement. “AFGE will not let the lawless actions of this administration or any agency go unchallenged, and we will use every option available to us to defend our contracts and support the hardworking civil servants who serve our country with honor and distinction.” …

Gender Changes No Longer Accepted

      From Emergency Message 25014 issued last Friday:

A. Purpose
This emergency message (EM) provides guidance regarding changes to sex data on the NUMIDENT. Effective immediately, we can no longer process changes to the sex field on the NUMIDENT. 

B. Background
An individual’s sex data is male (M) or female (F). In accordance with the recent Presidential Actions under Executive Order, Defending Women from Gender Ideology Extremism and Restoring Biological Truth to The Federal Government, sex field data changes on the NUMIDENT (e.g., M to F or F to M) must not be accepted or processed. …

Borges Named Chief Data Officer

     From ExecutiveGov:

Chuck Borges, a retired U.S. Navy Commander, shared on LinkedIn Tuesday that he has been appointed as chief data officer at the Social Security Administration.

The executive was most recently with the Centers for Disease Control and Prevention, where he served as business owner of the 1CDC Data Platform, senior advisor for business analytics and acting head of the technology implementation office.

Borges was a White House presidential innovation fellow, where he oversaw the development of a strategic direction and updated implementation plan for the public health data modernization efforts of the CDC. He also worked with the White House data team. Borges currently serves as a board member at the Presidential Innovation Fellows Foundation. ...

Info On Frank Bisignano

     From a longish piece in Fortune on Frank Bisignano:

... [Bisignano] rebuilt Citigroup’s decimated back-office operations from the ashes of 9/11, repaired Washington Mutual’s stricken subprime book after the 2007 housing meltdown as Jamie Dimon’s fixer at JPMorgan Chase, and transformed a lumbering warhorse that was one of the worst investments KKR ever made into a potent money spinner that he merged into Fiserv, then drove the combo to reign as America’s largest non-bank handler of credit card payments to retailers, restaurants and other merchants, ferrying $2.5 trillion in payments per day. ...

Bisignano built his career bulldozing forward to mend the most basic but unsexiest of businesses. The Brooklyn-born Bisignano’s father labored as a career customs agent. His mom was a 105-pound dynamo who began as a bookkeeper at a stevedoring outfit and rose to run the whole waterfront operation. Bisignano went to Baker College, a liberal arts school in Kansas, where he majored in business and won trophies as a nationally ranked bowler. [The bowling team at Baker College isn't exactly the same as the fencing team at Yale. How did an Italian-American kid from New York City end up at a small college in Kansas anyway? By the way, note that there is no mention of an M.B.A. which is surprising for someone with Bisignano's work history.] In 1994, Jamie Dimon hired Bisignano at Travelers to run operations at Smith Barney. Bisignano unwound leading a zany softball team of Italian Americans who dubbed themselves “the Paisanos” and sported floppy hats like pizza makers on the diamond. ...

Bisignano contracted throat cancer [sometime after 9/11], a condition he likely ascribes to the toxic soot of 9/11 [He was working in the area at the time]. Every morning, he’d undergo radiation in the New York area, and right afterward head to the airport to fly cross-country for a day of work on the West Coast. Then he’d jet back overnight and take radiation again in the morning. Bisignano survived surgery, and his trademark gravelly voice is a legacy of that illness. ...

Bisignano created probably the most sumptuous corporate hub in Manhattan by purchasing and totally renovating 1 Broadway, a Queen Anne–style architectural marvel dating from 1745 that overlooks Bowling Green and the New York Harbor. ...

    Read the whole thing. There's the inevitable assumption that someone with a successful business background will "turn around" Social Security, which causes my eyes to roll, but also a good deal of useful information about the man.

A Poll For Social Security Employees Only

 

online polls

Bisignano Nomination Resubmitted

     I suppose we should expect any sort of incompetence from the Trump White House but this is amazing. The Bisignano nomination has been resubmitted! It was definitely withdrawn and then quickly resubmitted.

Bisignano Nomination Withdrawn

      I had asked at least twice whether Frank Bisignano know what he was getting into with his nomination to become Commissioner of Social Security. I can’t say that the issues that concern me led to it but the Bisignano nomination has been withdrawn.

Early Out Questions

     The Trump Administration is offering early outs to federal employees. If they accept, they will be paid through September. This brings up some questions in my mind.

• Was this deal offered to all Social Security employees?
• Early outs have certainly been offered in the past. Is this deal different than what has been offered in the past?
• If this deal is being offered to payment center employees, does the Trump Administration have any idea of the problems that will be created at an agency already facing a massive challenge to implement the implementation of the WEP/GPO bill? And I don’t mean to suggest that other agency employees aren’t also essential.
• Does Frank Bisignano have any idea of the disaster he may inherit if he’s confirmed as Commissioner?

     I hate what may happen at Social Security but the antigovernment incompetents running things in the Trump Administration richly deserve what’s heading their way.

A Year To Implement WEP/GPO Repeal

 

    The Social Security Administration posted questions and answers on the implementation of the bill ending the Government Pension Offset and Windfall Elimination Provision on January 24 — after Inauguration Day. Here’s an excerpt:

… SSA's ability to implement the law in a timely manner and without negatively affecting day-to-day customer service relies on funding. The Act did not provide money to implement the law. The law requires SSA to adjust benefits for over 3 million people. Since the law's effective date is retroactive, SSA must adjust people's past benefits as well as future benefits. Though SSA is helping some affected beneficiaries now, under SSA's current budget, SSA expects that it could take more than one year to adjust benefits and pay all retroactive benefits.

Callers to SSA's National 800 Number hear a message about the Act. This message has helped tens of thousands of people avoid holding for a representative. However, more than 7,000 people each day still choose to wait to speak to a representative about the Act. These calls, as well as visitors and appointments in local offices, will continue to increase over the coming weeks and months.

Helping people with this new and unfunded workload is made more difficult by SSA's ongoing staffing shortages, including operating under a hiring freeze since November 2024. This hiring freeze is likely to continue. All SSA customers, including those not affected by the Act, will face delays and increased wait times as SSA prioritizes this new workload. …

IG Fired

      Donald Trump has fired Social Security’s Inspector General along with at least 14 other IGs. It’s odd that the IG for Social Security was fired. She was only in an acting role anyway.

No, You’re The Dummy

      Read this piece in Forbes if you want to either laugh or become enraged. It is one of the dumbest things I’ve ever read about Social Security and I’ve read a lot of dumb things about Social Security. The author thinks we can painlessly cut $10 trillion from Social Security but almost all of what he recommends is already in use!  He thinks we can totally eliminate overpayments at SSA. He doesn’t begin to understand the equation. You can go from 99% accuracy to 99.9% accuracy but you’ll spend more than you save getting there. He thinks Social Security engages in no data sharing but it actually engages in extensive data sharing.

     This piece is an example of what many people, especially on the right, think about government agencies, that they’re run by morons and that their performance could be dramatically improved in simple ways. While the people running Social Security may make a few mistakes, they’re not idiots. There are no simple low cost solutions. The idea that there’s $10 trillion out there to be saved is nuts.

Federal Student Loans And Social Security

     On January 8, 2025 the Consumer Financial Protection Bureau issued an "Issue Spotlight" on Social Security Offsets and Defaulted Student Loans. Here are some excerpts:

... Between2001 and 2019, the number of Social Security beneficiaries experiencing reduced benefits due to forced collection increased from approximately6,200 to 192,300. This exponential growth is likely driven by older borrowers who make up an increasingly large share of the federal student loan portfolio. The number of student loan borrowers ages 62 and older increased by 59 percent from 1.7 million in 2017 to 2.7 million in 2023,compared to a 1 percent decline among borrowers under the age of 62. ...

Despite the exponential increase in collections from Social Security, the majority of money the Department of Education has collected has been applied to interest and fees and has not affected borrowers’ principal amount owed. ...

Large shares of Social Security beneficiaries affected by forced collections may be eligible for relief or outright loan cancellation, yet they are unable to access these benefits, possibly due to insufficient automation or borrowers’ cognitive and physical decline. ...

 

     Does this seem like a partisan issue? Should it?

Trump Administration Plan Enjoined

     A federal District Court Judge has enjoined the Trump Administration plan to end citizenship to those born in the United States to those who are not in the country legally. The Judge said Trump's action was "blatantly unconstitutional" and he had "difficulty understanding how a member of the bar would state unequivocally that this is a constitutional order. It just boggles my mind.”

How Many Remember This?

 

    After Donald Trump’s first inauguration, things were a bit disorganized at the White House, so disorganized that it took nine months before Social Security offices displayed his portrait. MAGA types were quick to blame the dastardly Deep State for this indignity but the explanation was far simpler. The White House hadn’t given the General Services Administration an approved portrait for reproduction. The Trump White House may have had little idea what the GSA does. In case you don’t know, the GSA takes care of a lot of housekeeping for federal agencies such as leasing office space, buying office supplies and printing and distributing official Presidential portraits to hang in federal offices.

     Let’s keep an eye on how quickly Social Security offices display Trump’s portrait. It will be something of an indicator of how efficiently or inefficiently the Trump II White House is functioning.

For The Frustrated Social Security Disability Claimant

     My partner and I continue posting on our firm's separate blog directed at a different audience -- For The Frustrated Social Security Disability Claimant. Take a look at these recent posts on that blog:

• Non-Disability Social Security Appeals -- Overpayments

• Non-Disability Appeals -- Presumption Of Death

• Foot Problems And Social Security Disability

• Do I Have To Hire A Lawyer To Get Social Security Disability? And What Does This Have To Do With Marshmallows?

• Can I Be Found Disabled Because Of A Bad Knee?

• Why You Probably Can't Get Temporary Disability Benefits From Social Security

• Social Security Disability For Ankle Injuries

• Hip Pain And Social Security Disability

• Pain

• Tinnitus

• Neck Pain

  Social Security Disability And Child Support

 

 

 

 

 

 

Disability Examiners Getting Authority To Issue Allowances Without Medical Consultant Input

      From Emergency Message EM-25009 issued last Friday:

This emergency message (EM) provides the Disability Determination Services (DDS) and federal disability adjudicating components with disability case processing guidance for Disability Examiner Decisional Authority (DEDA). DEDA will temporarily allow qualifying disability examiners to make fully favorable disability determinations in adult cases based on physical impairments alone without medical review by medical consultants (MC), but with the flexibility to consult with an MC at the disability examiner’s discretion. 

These temporary instructions apply to initial level claims, including initial-level claims pending at the DDS and federal disability case processing sites (DPB, DPU, etc.).

The Social Security Administration (SSA) faces unprecedented initial disability claims backlogs surpassing the 1.12 million case mark, resulting in high average processing times and claimant wait times. A contributing factor to the increase in average processing time is the general requirement that qualified physicians, psychiatrists, and psychologists (referred to in our policy as medical consultants (MC) and psychological consultants (PC)) complete the medical review of all initial level disability determinations combined with an insufficient number of MCs and PCs. See Section 221(h).…. 

     If this issue comes up in your confirmation hearing, Frank Bisignano, what say you?